Orders placed and paid until 4pm will be shipped on the same day and delivered the next business day, except for some embarrassment outside of Rocksprint . In some areas of Spain delivery may take 2 business days.
If any error or missing information is detected in the delivery address, you will be contacted immediately and you will have 5 days to respond. In case you dont respond within this period Rocksprint reserves the right to cancel the order as well as the related payment associated with it.
When the order is shipped you will receive a confirmation email with all the data delivery as well as a link to be able to do the tracking / monitoring of your order on the internet. This information may take a few hours to be available.
The orders will be delivered by the carrier DPD / SEUR that offers the service Predict that allows you to monitor your order, in real time, until delivery. This functionality allows you to be present personally at the time of delivery, adjusting their day-to-day convenience.
DPD/SEUR PickUP (Portugal/Spain)
For convenience we recommend that customers choose to collect your order in DPD's Pickme station in your area. The DPD/SEUR offers a very wide range of time with extended stores where you can conveniently collect your order (tobacco shops, laundries, cafes, etc.).
When your order is in the Pickup point that you chose the CLIENT will receive an SMS with this information and the opening hours of the establishment, taking 10 days to lift the embedding . After this deadline the same will be returned to our warehouses. The non-withdrawal of the order has an administrative cost of 10Euros which will be deducted from the amount of the charge to be made to the customer.
Service available for orders weighing up to 10 kg.