Privacy Policy

Information about the privacy of this site.

  • 1. Our policy

    The privacy policy governs the access and use of the personal data of customers and users of the website and online store www.rocksprint.com, hereinafter referred to as "ROCKSPRINT", property of Goform - Formación e Serviços Lda, with headquarters in Lugar de Queimadas , Sernadas, 3505-330 Viseu, legal entity number 513496084 enrolled at the Commercial Registry of Viseu, Portugal, responsible for the treatment of their data.


    For any clarification on this Privacy Policy as well as any other issues please contact us at care@rocksprint.com.

     

    The personal data provided in the course of the use of the rocksprint.com website will be preserved provided there is mutual interest in maintaining the purpose of the treatment or until the client exercises his right of suppression, cancellation or opposition to them.


    Your privacy is very important to ROCKSPRINT. ROCKSPRINT acts with great zeal and responsibility in order to maintain the security of this site and the protection of the data of its Customers.


    Customers data will not be disclosed to third parties.


    The updating of this privacy policy will always be made on this page or others intended to communicate new content.

  • 2. What information do we collect

    We only collect the information necessary to comply with the service provided and contractualized, ie processing, processing, invoicing and ordering by customers, managing points of the Sprintpoints loyalty program, making personal contacts at the request of customers and sending notifications about the various states related to the previous points.


    We also collect, at Customer's request, data that allows us to send information and newsletters about the products and services of the ROCKSPRINT online store. Failure to accept this means that we will not be able to send you information regarding news, products, events and promotions.


    We collect the following information: name, email address, telephone number, postal address and address for delivery of parcels.


    For the purposes of fraud prevention and control we may validate the data before processing your order.

  • 3. Creation of consumer profiles

    Through this functionality ROCKSPRINT collects and processes your customers' purchasing data - amounts, frequency, products - so you can offer your customers products and services that may interest you.

    This feature is based on the legitimate interest of Rocksprint and its customers, not resulting in any exclusion, discrimination or reduction of bargaining power.


    At any time customers may exercise their right of access and / or opposition by excluding this functionality.


    We collect the following information: name, email address, telephone number, postal address and address for delivery of parcels.


    For the purposes of fraud prevention and control we may validate the data before processing your order.

  • 4. How to access, change or delete your personal data?

    The Customer may at any time access, query, change and delete automatically and definitively its personal data, that is, the customer has the right and access to exercise their right to suppress, cancel or oppose them.


    The Customer may also at any time cancel automatically and definitively the subscription of any informative or commercial newsletter.


    In order to do so, the Client must access to his personal reserved area in the site making the changes that he deems necessary. Alternatively, you can do so by writing to care@rocksprint.com. In this case we will take the necessary security and privacy measures to confirm your identity before granting access or making changes.

  • 5. Who has access to information
    Access to information is restricted. This access is only used to satisfy your orders, make your payment and provide customer care.
  • 6. Cookies and other technologies
    ROCKSPRINT automatically collects information whenever someone visits the site by giving you a "cookie" (small package of information about that user that is stored on your device) when someone visits your website. This data is not provided by the user - it is collected automatically as a means of facilitating links to the websites and their use.
    In addition to cookies , some of our web pages and HTML messages integrate "pixel tags " that allow us to follow the steps of the users on our websites and the recipients of our communications. These markers are used to collect data, not identifiable as personal, that help us determine popular destinations, and thereby improve the relevance of the information we make available to visitors.
    These markers that are used to collect data, not identifiable as personal, allow us to improve the use of the site or to optimize the navigation of the users in the site and to develop programs and contents according to the interests of the visitors.

    What kind of cookies do we use: 
    1. Cookies Required: These cookies are required to enable core site functionality.
    2. Functional Cookies: These cookies allow us to analyze site usage so we can measure and improve performance.
    3. Cookies Advertising: These cookies are used by advertising companies to serve ads that are relevant to your interests.